POLICE NEEDS TO HAVE COMMUNICATION SKILLS TO BETTER INTERACT, WITH COMMUNITY, SAYS LEE LAM THYE
KUALA LUMPUR: Police must master communication skills and languages to enhance interaction when dealing with community problems. Malaysian Crime Prevention Foundation (MCPF) vice chairman Lee Lam Thye said, adding that training in such fields was important to avoid any misunderstanding, miscommunication or claims that police were not friendly.
“They (police) must be trained or undergo courses related to communications to enhance their interaction skills when faced with difficult situations and foster goodwill.
“If equipped with such skills, police will know how to handle situation more professionally and what is required of the person who lodged the report. If will help erase any wrong perception of the police,” he told reporters after a roundtable on NKRA For Crime Reduction at Wisma Bernama on Tuesday.
“Just imagine if a Malay police officer spoke to the Chinese in Mandarin when carrying out his duties. This will certainly impress them.”
“We in MCPF will also invite the police to participate in whatever events or programmes we organise. At the end of the day, what is important is they must ensure that the police and the public work together, be able to have better interaction so that they can understand each other better.”-Bernama
Utarawan: Frankly, Mr Lee... it should be the other way around.
I like to imagine that all Malaysians, be they Chinese or Indians must (read:compulsory) be conversant in Bahasa Malaysia, our national language. This will enable communication among us Malaysians.
Language is a tool of communication and if segments (read:minority) of our society could not converse in the national language, then there is something wrong with them, hence they should make some effort to overcome the communication barrier.
I have not heard of cases of policemen of NYPD or LAPD (or Hong Kong for that matter) encouraged to take up other languages to enable communication with fellow citizens. Migrants in the US must be able to understand and converse in English as much as Malaysians from other races must be conversant in Bahasa Malaysia.
Rule of the thumb says that the minority must agree with the majority. A simple rule to follow.
Now, i say Malaysians of other races must make the effort to understand the national language, period.